Server Manager
Passim is looking for a talented food service professional to manage our serving staff for evening performances & weekend matinees. This person also sits on the kitchen management team and plays an important role in setting the tone in the club. The position is part-time and reports to the Executive Director. You can also work evening shifts as a server if you wish.
Responsibilities:
· Scheduling all front of house restaurant staff.
· Hiring and training servers.
· Coordinating coverage for call-outs, busy shows, and special events.
· Ordering of beverages (beer, wine, non-alcoholic), paper goods, glassware, and dinnerware as needed.
· Maintaining organization, appearance, and presentation of all customer-facing spaces at the club (dining room, server stations, bar area, restrooms, green room.)
· Working with the Club Manager to promote a spirit of collaboration and teamwork between front and back of house staff.
· Promoting and developing hospitality skills of staff to create a friendly and welcoming environment for patrons.
· Communicate and regularly update club management staff on daily operations.
Qualifications:
Required:
- Management experience
- Front of house restaurant experience
- A positive, “can do” attitude with strong attention to detail
- A desire to constantly improve the artist, patron, and staff experiences
- Responsibility and accountability
- An appreciation for the music and mission of Club Passim
Preferred:
- Music industry experience
- TIPS certified
- ServSafe certified
- Spanish proficiency
How to apply:
To apply, send your resume & cover letter to Club Manager Abby Altman at passim.org.
Passim is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Kitchen Manager
Job Summary
Unique opportunity to oversee the evening Kitchen at Club Passim and help launch a new daytime café. Oversee, direct, and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation while recognizing and contributing to the mission of both Café 47 & Passim.
Activities & Responsibilities
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- Promote, work, and act in a manner consistent with the MISSION (passim.org/mission) of Café 47 & Passim.
Ensure that all Cafe policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis. - Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of all staff to ensure economical use of food and timely preparation.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Work with our existing kitchen team to plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Keep records required by government agencies regarding sanitation or food subsidies.
Work with our existing kitchen team and play an active role in menu development by tasting food items to ensure palatability and flavor conformity. - Organize and maintain an intentional employee experience, employee on-boarding, direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance.
- Be knowledgeable of Café 47 & Passim policies regarding personnel
- Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Continually strive to develop staff in all areas of managerial and professional development.
- Along with our existing team, order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assess staffing needs and maintain necessary staffing levels, recruit, hire, train and review team members.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
- Monitor employee and guest activities to ensure Café 47 & Passim policies are obeyed.
- Work with the Passim team to develop, plan, and implement cafe marketing, advertising and promotional activities and campaigns.
- To be sensitive to and work around Passim’s UNIQUE GOALS as a music venue.
- Estimate food and beverage consumption to anticipate amounts to be purchased.
- Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
- Promote, work, and act in a manner consistent with the MISSION (passim.org/mission) of Café 47 & Passim.
Tools, Licenses & Technology
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- Point-of-sale terminals and workstations (Toast)
- Serve-Safe, Allergen Awareness, Alcohol Training & Choking Certificates a plus
- Spanish language proficiency a plus
- Communications server software
- Inventory management software (Microsoft Excel)
- Office suite software (Microsoft Office)
- Spreadsheet software (Microsoft Excel)
Salary & Benefits
- Annual Salary $52,000
- Bonus
- Company Health & Dental Insurance immediately
- Complimentary ticket for you to all shows at Club Passim
- Flexible schedule with a mix of days, nights and weekends (once team is in place).
- 5-day work week
How to apply
Email resume & cover letter to Executive Director Jim Wooster at execdir@passim.org
Passim is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Club Passim Stream Tech
Description:
The Club Passim Stream Tech will manage the live streams for club performances. They will work with the Performance Manager to provide good sound, lighting, and video to the live stream audience nightly.
Typical hours are 5pm-10pm but will vary. 8-12 shifts per month. Position to begin in October.
Pay is $13.50/hr. Other benefits include a free meal on shift from our kitchen and free entry to Passim shows.
Passim is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifications:
Required:
- comfort working on a Windows pc and troubleshooting basic tech issues
- willing to work weekday evenings
- an appreciation for the music & mission of Passim
Preferred but not required:
- familiarity with Streamyard
- experience with video cameras
How To Apply:
Please send your resume to Club Manager Abby Altman at abby@passim.org.
Passim is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Thanks for your interest in joining Team Passim! We have no more job openings at this time.
