Tickets to shows at Club Passim can be purchased in three ways: online, by phone, or in person at our box office. The box office opens an hour before shows start and remains open during performances. We strongly encourage you to purchase tickets online, where you can view the seating chart and choose your seats.
*PLEASE NOTE: Passim DOES NOT issue paper tickets, nor do you need to print an order confirmation. You and the members of your party just need to give your name at the box office when you arrive for the show.*
Ticketing Phone Line: 617.492.7679
Due to staff still working remotely, our phones are not regularly staffed. Voicemails will be returned within one week. For more urgent questions, please email email@example.com. Staffed: 10am-5pm, Monday-Friday. Calls made after-hours will be returned during our next business day.
We do not offer refunds on tickets. If you cannot attend a show after purchasing tickets and know somebody who would like to attend, provide them with your ticketing confirmation email. You can also contact us and we will make sure your seat does not go unused. **In light of COVID-19 concerns, we will be offering refunds to patrons who may be ill or are concerned about becoming ill. Please contact us at firstname.lastname@example.org to discuss your refund options.**
All tickets have a $2.65 ticket processing fee and a $1 preservation fee. The $2.65 ticket processing fee is waived for tickets purchased at our box office.
Tickets go on sale to members of Club Passim at least one week before they go on sale to the general public. Passim members can log in or call the ticketing line for advance tickets.
Most of the reserved and general admission seats in the club can be made accessible to patrons with disabilities (with the exception of tables 30-36); however, the venue itself is not handicapped accessible and patrons must be able to descend a flight of stairs to the club.
Where should I park?
Passim patrons receive an $8 flat rate at the University Place Garage, which is located at 124 Mount Auburn Street. Ask for the validation coupon at the front desk of the Club.
Validated prices are valid after 4pm on weekdays and all day on the weekend.
Street parking is also available. Meters run until 8:00pm Monday-Saturday. Street parking is free all day on Sunday.
How do I get a refund?
Passim does not offer ticket refunds. Please give your ticket to a friend, or call 617.492.5300 to release them back to us so someone else can use your ticket. If you choose to release your ticket back to us, the price of the ticket will count as you making a donation to Passim.
What should I do if I can’t make it to the show?
We are unable to offer refunds, but you have two options to ensure that your ticket doesn’t go to waste. You may give your ticket to a friend by forwarding the confirmation email to them or by simply telling them what name your order is under. You may also release the ticket back to us by calling 617.492.5300, and we’ll make sure that your seat doesn’t sit empty.
What should I do if my group is arriving at different times?
We are happy to seat your party as each person arrives. Just make sure that everyone in your party knows the name that the order is under.
If I bought tickets for the early show, may I switch to the late show (or vice versa)?
We are able to offer exchanges for the same show at a different time or on a different night (for example, switching from the Friday Dar Williams show to the Saturday Dar Williams show). We can accommodate exchanges by charging the processing fees ($2.65 per ticket) again. If you would like to exchange your tickets, please call the ticketing line, 617.492.7679.
I would like to use my member discount for a show. How do I reserve my seats?
Your member discount will automatically apply to eligible tickets when placing your order, whether online, by phone, or in person.
What can I use my Passim gift card on?
Passim gift cards can only be used on tickets, memberships, and School of Music classes and workshops. Gift cards cannot be used on food, drink, or merch items.
How do I pick up my tickets?
Passim does not print tickets for online and phone purchases. Your name will be on a list at the box office on the night of the show. There will be no physical tickets. All you need to do is tell your name to the box office attendant at the door.
What should I do if I didn’t receive a confirmation email?
First, please check your spam folder for an email sent by our ticketing address, email@example.com. If you still can’t find the email, please email us at firstname.lastname@example.org or call us at 617.492.7679 to make sure that your order went through successfully.
What is the difference between Table Seats and General Admission?
The two types of seating are equal in price, each are seated at a table, and you may eat and drink in both sections. The only difference is your preference of where you sit in the room.
I am the only one in my party. Will someone else sit at the table with me?
Yes, this is possible. Each seat is sold separately, so another patron may join your table. All of our tables seat two people.
There are three of us in my party. Can we just pull up an extra chair at our table?
There are two seats per table, and there is no room to pull up an extra chair. You may get seats at two adjacent tables so that you can sit near each other, but we are unable to add a third chair to a table.
How do I find out if a show is canceled due to inclement weather?
We rarely cancel shows. If the artist is able to make it to Club Passim and public transit stays operational, then the show will go on. If we do cancel a show, then we will immediately post an announcement on our home page. If there is bad weather on the night of your show, please check the home page of our website for the latest news, email email@example.com, or call the office at 617.492.5300. If a show is canceled, all ticket-holders will be notified by phone and email and will be fully refunded for the tickets.
May I bring my child to a show?
Yes! We are an all-ages venue, so children and teens are welcome. Children under two do not need a ticket, as long as they are sitting in an adult’s lap. Family memberships include free passes for children ten or younger.
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