Ticketing Information

Passim is all ages, all the time.

 

Tickets to shows at Club Passim can be purchased in three ways: online, by phone, or in person at our box office. We strongly encourage you to purchase tickets online, where you can view the seating chart and choose your seats/table.

 

*PLEASE NOTE: Passim DOES NOT issue paper tickets, nor do you need to print an order confirmation. You and the members of your party just need to give your name at the box office when you arrive for the show.*

 

Ticketing Phone Line: 617.492.7679 Open 9:30am-5pm, Monday-Friday.

  1.           Online and Telephone ticket sales end at 3pm for same-day performances. They can be purchased at the box                   office sixty minutes before the show begins. 
  2.          Calls made after-hours will be returned during our next business day.

We do not offer refunds on tickets. If you cannot attend a show after purchasing tickets and know somebody who would like to attend, provide them with your ticketing confirmation email.

 

All tickets have a $2.65 ticket processing fee and a $1 preservation fee. The $2.65 ticket processing fee is waived for tickets purchased at our box office. 

 

Tickets go on sale to members of Club Passim a week before they go on sale to the general public. If you are not a member of Passim and would like to learn more, you can do so here.

 

Frequently Asked Questions

Where should I park?
What should I do if I can’t make it to the show?
How do I get a refund? 
What should I do if my group is arriving at different times?
If I bought tickets for the early show, may I switch to switch to the late show (or vice versa)? 
I would like to use my member passes for a show. How do I reserve my seats?
How do I use my gift card to buy tickets?
What does “Will Call” mean? 
What should I do if I didn’t receive a confirmation email?
What should I do if I can’t print my confirmation email?
What is the difference between Dinner Seats and General Admission?
My confirmation email says “Table 14” and “General Admission.” Does this mean I’m sitting at a table or in general admission?
There are three of us in my party. Will someone else sit at the table with us?
There are five of us in my party. May we pull up an extra chair at our table?
I’m planning to eat dinner at the Club. Do I need to finish my meal before the show starts?
How do I find out if a show is canceled due to inclement weather?
May I bring my child to a show?

 

 

Where should I park?
Passim patrons receive an $8 flat rate at the University Place Garage, which is located at 124 Mount Auburn Street. Ask for the validation coupon at the front desk of the Club.

 

How do I get a refund?
Passim does not offer ticket refunds. Please give your ticket to a friend, or call 617.492.5300 to release them back to us so someone else can use your ticket.

 
What should I do if I can’t make it to the show?
We are unable to offer refunds, but you have two options to ensure that your ticket doesn’t go to waste. You may give your ticket to a friend by forwarding the confirmation email to them or by simply telling them what name your order is under.  You may also release the ticket back to us by calling 617.492.5300, and we’ll make sure that your seat doesn’t sit empty.
 
 
What should I do if my group is arriving at different times?
We are happy to seat your party as each person arrives. Just make sure that everyone in your party knows the name that the order is under.
 
If I bought tickets for the early show, may I switch to the late show (or vice versa)?
We are able to offer exchanges for the same show at a different time or on a different night (for example, switching from the Friday Dar Williams show to the Saturday Dar Williams show). We can accommodate exchanges by charging the processing fees ($2.65 per ticket) again. If you would like to exchange your tickets, please call the ticketing line, 617.492.7679.
 
I would like to use my member passes for a show. How do I reserve my seats?
Please email Courtney or call her at 617.492.5300 to reserve seats using your member passes.
 
How do I use my gift card to buy tickets?
Please contact Hannah at 617.492.5300 to place your order. You are unable to redeem your gift card through our website.

 

How do I pick up my tickets?
Passim does not print tickets for online and phone purchases. Your name will be on a list at the box office on the night of the show. There will be no physical tickets. All you need to do is bring your confirmation email to the box office.
 
What should I do if I didn’t receive a confirmation email?
First, please check your spam folder for an email sent by our ticketing address. If you still can’t find the email, please call us at 617.492.7679 to make sure that your order went through successfully.
 
What should I do if I can’t print my confirmation email?
As long as you know the name that the order is under, we will be able to find your order at the box office, even without the confirmation email.
 
What is the difference between Table Seats and General Admission?
The two types of seating are equal in price, and you may eat and drink in both sections. However, table seats are at reserved tables, while General Admission are first-come, first-served seats with no table.

 

My confirmation email says “Table 14” and “General Admission.” Does this mean I’m sitting at a table or general admission?
Your seats are at Table 14. The second category “General Admission” means that your specific seat at the table is not reserved. When you arrive at the show, you may sit at any of the available seats at your table.

 

There are three of us in my party. Will someone else sit at the table with us?
Yes, this is possible. Each seat is sold separately, so another patron may join your party.

 

There are five of us in my party. Can we just pull up an extra chair at our table?
There are four seats per table, and there is no room to pull up an extra chair. You may get seats at two adjacent tables so that you can sit near each other, but we are unable to add a fifth chair to a table.

  

How do I find out if a show is canceled due to inclement weather?
We rarely cancel shows. If the artist is able to make it to Club Passim, then the show will go on. If we do cancel a show, then we will immediately post an announcement on our home page. If there is bad weather on the night of your show, please check the home page of our website for the latest news or call the office at 617.492.5300. If a show is canceled, all ticketholders will be notified and fully refunded for the tickets.
 
May I bring my child to a show?
Yes! We are an all-ages venue, so children and teens are welcome. Children under two do not need a ticket, as long as they are sitting in an adult’s lap. Family memberships include free passes for children ten or younger.